Terms & Conditions of Service

Effective date: October 26, 2026

These Terms & Conditions ("Agreement") govern travel planning, advisory, and booking coordination services provided by

Frequent Fryer Travel, LLC ("FFT," "Advisor," "we," "us," or "our") to the client engaging our services ("Client," "you," or

"your").

1. Services Provided

FFT provides travel consultation, custom itinerary development, travel research, booking coordination, and related

advisory services. Services are limited to the package and scope selected and confirmed in the Client’s proposal, invoice,

or service agreement. Where booking assistance is included, FFT coordinates arrangements with independent suppliers

such as airlines, hotels, transportation providers, tour operators, and other vendors. FFT does not own, operate, or control

these suppliers. Services outside the agreed scope may incur additional fees, disclosed for approval before additional

work begins.

2. Client Responsibilities

• Provide complete and accurate information, including legal traveler names, dates of birth, contact details, travel

preferences, and requested booking details.

• Verify names against required identification and ensure all travelers have valid passports, visas, authorizations, and

other entry, exit, or transit documents.

• Verify applicable destination requirements, including health and vaccination requirements, with official authorities;

follow applicable laws and supplier conditions.

• Review flight confirmations within 24 hours of receipt and promptly report errors in names, dates, routes, or other

booking details. Airline cancellation, correction, and change options vary; free corrections or changes are not

guaranteed.

• Review other booking confirmations and itinerary documents promptly and respond to requests for approvals or

information by any stated deadline.

Clients are responsible for costs arising from inaccurate information they provide or errors they fail to report within the

required review period, except to the extent caused by FFT’s own errors or omissions. FFT may provide general guidance

but does not determine travelers’ eligibility for entry or boarding.

3. Payments, Planning Fees & Supplier Purchases

Payment of the applicable FFT planning or service fee confirms the Client’s engagement and authorizes planning services

to begin. Planning services are considered commenced upon FFT’s receipt of that fee; the fee becomes non-refundable at

that time, except as expressly provided in FFT’s Client Policies or required by applicable law. FFT’s professional fees are

separate from amounts charged by travel suppliers.

All travel-related purchases and reservations requiring payment must be made using a payment method provided and

authorized by the Client. FFT does not advance funds or use company payment methods to purchase travel services on a

Client’s behalf. Supplier charges are generally processed directly by suppliers in accordance with their payment terms.

Clients must maintain a valid payment method and sufficient funds, and meet supplier payment deadlines. Failed

payments or missed supplier deadlines may cause cancellations, price changes, or loss of reservations. Additional FFT

fees require disclosure and Client approval before the related additional work or charge.

FREQUENT FRYER TRAVEL | Roam. Rest. Repeat. 2

4. Cancellations, Rescheduling & Refunds

FFT’s Client Policies and the applicable supplier terms govern cancellations, rescheduling, and refund eligibility. FFT

planning and service fees are non-refundable upon receipt as described in Section 3, subject to exceptions under the

Client Policies or law. Supplier refunds, credits, penalties, and fare differences are governed by each supplier’s conditions

and applicable legal requirements. Within the purchased service scope, FFT will provide reasonable assistance with

available cancellation or rebooking requests.

For qualifying emergencies, the Client Policies provide for waiving FFT’s standard rescheduling fee and applying the

original planning fee toward the same or substantially similar itinerary, provided new travel dates are confirmed within six

months of cancellation. Travel may take place after that six-month period, subject to availability and supplier terms.

5. Travel Insurance

FFT strongly recommends considering appropriate travel insurance, including cancellation, interruption, emergency

medical, and baggage coverage. Travelers decide whether to purchase coverage and are responsible for reviewing all

terms, exclusions, and limits. Depending on the selected service package, FFT may assist with arranging insurance upon

request. Travelers must submit and manage any insurance claims directly with the insurer. FFT may provide available

booking records on request but does not file, manage, or guarantee insurance claims.

6. Independent Suppliers & Limitation of Liability

FFT acts as a travel advisor and, where applicable, booking intermediary for independent third-party suppliers. Suppliers

are responsible for delivering the travel services they provide. To the extent permitted by applicable law, FFT is not

responsible for a supplier’s acts, omissions, cancellations, delays, or service failures, or circumstances beyond FFT’s

reasonable control. FFT remains responsible for performing its own contracted advisory and coordination services with

reasonable care. Nothing in this Agreement excludes or limits liability that may not lawfully be excluded or limited.

7. Itinerary Changes & Disruptions

Travel prices, schedules, availability, and services may change due to supplier decisions, weather, operational disruptions,

or other events beyond FFT’s control. FFT will communicate material changes that come to its attention when reasonably

practicable. Depending on the selected package, FFT may assist with alternatives or revised arrangements. Supplier

charges, fare differences, and other change costs remain the Client’s responsibility unless law or a written agreement

provides otherwise. Suppliers are responsible for operating their services during travel.

8. Travel Risks & Acknowledgment

Travel involves inherent risks including illness, injury, transportation delays, severe weather, political instability, natural

disasters, and unexpected conditions at the destination. Travelers are responsible for evaluating their personal

circumstances and the suitability of destinations and activities. FFT encourages review of relevant official travel advisories

before departure.

9. Privacy & Personal Information

FFT collects and uses information reasonably needed to provide travel planning, advisory, communication, and booking

services, and may share necessary information with travel suppliers and service providers to fulfill authorized

arrangements. Information is handled in accordance with FFT’s separate Privacy Policy and applicable privacy laws.

10. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the Commonwealth of Virginia, except where applicable law requires

otherwise. Clients are encouraged to contact FFT directly with service concerns so the parties can attempt an informal

resolution. Unresolved disputes may be brought before courts with appropriate jurisdiction, subject to applicable law.

FREQUENT FRYER TRAVEL | Roam. Rest. Repeat. 3

11. Amendments

FFT may update these Terms & Conditions and publish updated versions with revised effective dates. Updates apply

prospectively to future engagements unless otherwise agreed in writing or required by law. Material changes to existing

agreements will be communicated and agreed upon where required.

12. Acceptance of Terms

By signing a service agreement, electronically checking an acknowledgment and signing, or otherwise providing

documented assent, the Client confirms having reviewed and accepted these Terms & Conditions and the referenced

Client Policies. A Client arranging travel for others must provide accurate traveler information and obtain any necessary

authorization to act on their behalf.

13. Credit Card Authorization & Billing Disputes

FFT may use a Client’s payment credentials solely for travel purchases within the scope of the Client’s express

authorization. Transactions may be processed directly by suppliers and may appear on statements under supplier names.

Clients should review supplier charges and cancellation terms before authorization and promptly contact FFT about any

suspected discrepancies. Nothing in this Agreement restricts lawful billing-dispute or chargeback rights. FFT may retain

authorizations, booking confirmations, and service records to address billing inquiries and disputes.

14. Group Travel

For group arrangements, a designated organizer may act as the primary contact and is responsible for conveying relevant

information and deadlines to group members unless otherwise arranged. Each traveler remains responsible for their own

identification, documentation, authorized payments, and compliance with supplier requirements. Changes in group size,

rooming, transportation, or other arrangements can affect rates and availability; material extra coordination may involve

disclosed additional planning fees.

15. Entire Agreement

These Terms & Conditions, the applicable service agreement, FFT Client Policies, accepted proposal, and written

amendments together govern FFT’s services. If there is a conflict, an individually executed service agreement controls as

to the specific scope and fees agreed for that Client, except where applicable law requires otherwise.